Deliveries and Returns Policy
Shipping – FREE Shipping on UK Mainland Orders over £80!
Orders under £50 are just £4.99 regardless of how much you order.
International Shipping – £9.99 on all orders to selected European and International destinations.
1 to 3 working days Shipping to Mainland UK
Tranquillity 360 Fitness we give you 1 to 3 working days Shipping or better on orders to the mainland UK! All orders up to 1kg are sent via Royal courier – which is usually a next working day service – and all larger orders via 1 to 3 working days via Hermes Courier Services. Tranquillity 360 Fitness cannot guarantee morning or afternoon shipping times as the courier’s route will vary daily.
This only applies to working days – i.e. Tranquillity 360 Fitness do not deliver on Saturday / Sunday as the cost of these out of hours’ deliveries would impact our low pricing. Any orders that total £100+ will only be dispatched to the registered billing address, this is purely a security measure to protect customers from fraudulent uses of their billing information.
If an order is returned to Tranquillity 360 Fitness due to customer error, then a re-shipping fee of £5 is applicable. This is due to the cost of re-packing, and re-shipping that item. A refund of the item can be provided as an alternative, but the shipping cost will have to be taken out of this due to it being a cost Tranquillity 360 Fitness have incurred shipping the item out in the first place. If the error is Tranquillity 360 Fitness, the item will be re-shipped at Tranquillity 360 Fitness cost.
Customers have the right to cancel their order for a limited time even if the goods aren’t faulty as long as products are not tempered with or opened and remain in Tranquillity 360 Fitness original packaging.
A refund to is applicable within 14 days of receiving your goods that you wish to cancel. you have another 14 days to return the goods once they have notified Tranquillity 360 Fitness.